http://sxates.com/business/customer-service-is-the-new-marketing/ Musings on Design, Entrepreneurship, and the Creative Economy Thu, 29 Jul 2010 04:57:02 +0000 hourly 1 http://wordpress.org/?v=3.0 http://sxates.com/business/customer-service-is-the-new-marketing/comment-page-1/#comment-20 Don’t define your customers, let your customers define you. | Brian Scates Thu, 23 Jul 2009 02:41:36 +0000 http://sxates.com/?p=14#comment-20 [...] behavior. Brands are engaging with customers, providing technical support, hawking their wares, and turning their customer service reps loose. Then there are those who use Twitter as an alternative to RSS. And on the dark side, some users [...] [...] behavior. Brands are engaging with customers, providing technical support, hawking their wares, and turning their customer service reps loose. Then there are those who use Twitter as an alternative to RSS. And on the dark side, some users [...]

]]> http://sxates.com/business/customer-service-is-the-new-marketing/comment-page-1/#comment-10 How to respond to bad press online | Brian Scates Sat, 18 Jul 2009 18:33:28 +0000 http://sxates.com/?p=14#comment-10 [...] up on my earlier post about customer service being the new marketing, I just came across a great example of how your business should respond to bad press [...] [...] up on my earlier post about customer service being the new marketing, I just came across a great example of how your business should respond to bad press [...]

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